Troubleshooting & Known Issues

We've put up a troubleshooting guide. Please consult this guide if you are experiencing any issues with the game.

Please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files.

Troubleshooting

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1. Check the game’s system requirements

2. Add the game’s folder and files to your anti-virus program’s exception/exclusion list

3. Give administrator privileges to Steam and the game

Update your Video/Graphics Drivers and Windows Operating System

5. Check your graphics driver settings & computer power settings

6. Update DirectX

7. Update your Windows Media Player codecs

8. Verify the game’s cache in Steam

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

10. If you are experiencing issues with game stability, delete your shader cache files.

11. If you are experiencing issues with the game display, please check your display settings.

12. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

13. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

14. If Frame Generation option is grayed out and cannot be enabled, please try to turn on “GPU scheduling”

15. If you experience input delay or performance degradation when using frame generation, please try to select "Display" and set the vertical synchronization to "Disable" in the "Options" menu.

16. If you still experience visual/audio-related issues or crashes, please contact our customer support with the detailed information.

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Click the URL below for more information on the required steps (English only):

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Official Monster Hunter Wilds Troubleshooting & Issue Reporting Thread

](https://steamcommunity.com/app/2246340/discussions/0/4630356669572841576/%20style=button)

FAQ & Known Issues