Patch Update 27 September 2013

Once again, thanks to all of the folks who've contributed to tracking down issues since our release last Friday (9/20) and our recent hotfix patch this Tuesday.

Today’s patch will address the following issues:

1. LOD’s and supporting code adjusted to resolve the odd eyeball/hand stretching issues with dead bodies.

2. Implemented fix to reduce single player games abruptly ending with message prompt “Your connection to the host has been lost.” after attempting to join an MP game issue.

3. UI fix for loadouts displaying options in their inappropriate slots.

4. Fixed DLC bug related to players unable to join servers due to DLC mismatch.

5. UI Fix for debug text “null’ displaying on the AAR screen.

6. UI Fix for “AAA:BBB” being displayed on waiting to load screen.

7. UI fix for server browser (lobby) games not refreshing upon clicking refresh button.

8. Single Player extraction zones increased and should now properly complete while playing with Squad AI.

9. All HQ extraction zones near all gates properly function.

There are still issues outstanding that we want to address, and some of the more critical issues require more time to implement. As a part of what we call the Triage process, we take into consideration several factors when determining which fix to adopt: ● Ease of fix ● Impact of fix on other areas ● Length of time to implement ● Severity of the issue ● Etc. This process guides decisions on which fixes get adopted now and which ones get adopted later.

With this in mind, in order to help in our Triage process, we are extracting as much information as we can from the Steam & Serellan forums - so please continue to discuss what problems you are running into in these locations. We also offer lots of support on our forums (in addition to the Steam forum here), as well: www.serellan.com/forums.

We also have technical support available too:

US Email Support support@505games.com

UK Email Support consolesupport@505games.co.uk

Phone numbers United States 818.540.3000 (Option 4) United Kingdom 0203 0272093 Mon-Fri: 8am - 7pm, Sat 9am - 5pm Ireland 1-5245264 Mon-Fri: 8am - 7pm, Sat 9am - 5pm France 01.57.32.34.29 Mon-Fri: 9am-6pm Belgium 02.200.81.89 Mon-Fri: 9am-6pm Netherlands 020 2061365 Mon-Fri: 9am-6pm Germany 069 5007 0070 Mon-Fri: 9am-6pm Spain 0912754743 Mon-Fri: 9am-6pm Denmark 43682088 Mon-Fri: 9am-6pm Finland 0972519208 Mon-Fri: 9am-6pm Norway 24159797 Mon-Fri: 9am-6pm Sweden 0851761559 Mon-Fri: 9am-6pm