Appearance Change Update

We would like to inform all hero players that the updated appearance change system will be applied on July 31, 2025.

In order to provide a more diverse and refreshed character customization experience, we will be patching the existing appearance system.

**□ Appearance Change Update **

• Some parts of the appearance change system will be updated. └ A new Appearance Change Shop has been added in the Dragon Castle / Xian, Sina NPC. └ Appearance changes cannot be applied to time-limited items. └ Once an appearance is changed, the item will become [Cannot trade or store]. └ If the appearance change is reset, the restrictions on    [Cannot trade or store] will be lifted. └ Appearance items can be dismantled. └ Appearances can be applied regardless of character class    (Non-Divine, Divine, Darkness).

▲ Dragon Castle, NPC Sina

▲ Xian, NPC Sina

▲ Illusion Holy Water

An Illusion holy water is required to perform an appearance change.

It can be purchased from Hero Tavern or obtained through events.

※ Once an appearance is changed, the item will become [Cannot trade or store].

※ If the appearance change is reset, the restrictions on [Cannot trade or store] will be lifted.

**□ Regarding Appearance Reset Restoration **

If you would like to restore an appearance-changed item,

please submit a ticket and we will assist you with the restoration.

└ Items that have been appearance-changed will become

   [Cannot trade or store] starting from July 31.

└ Appearance-changed armor will return to [Can trade or store]

   status once the appearance is reset.

└ Players who wish to reset the appearance can submit a ticket,

   and we will restore them with   [ original equipment + appearance item + 1 Illusion Holy Water ].

└ Tickets can be submitted even before October 22,

   and the restoration process will be handled sequentially.

└ Please note that this restoration support will be available for

   approximately three months starting July 31,

   ending on October 22, 2025.

└ A total of three reminder notices will be posted regarding this issue.

└ The inquiry format for appearance reset restoration is provided below.

[Notice] Appearance Restoration Requests

※ Note !

● For abuse prevention purposes, please note that after receiving

   a restoration once, any subsequent appearance changes are

   not eligible for additional restoration.

● Items that had already undergone an appearance change prior

   to the restoration point are eligible for additional restoration.

● The "Illusion Holy Water" item returned during the restoration process

   will be provided as a non-tradeable item.

● The "Illusion Holy Water" item will be deleted on the first maintenance day of August 2026.

● Illusion Holy Water granted during the restoration will be deleted

   on the first maintenance day of August 2026.

□ Appearance Change Shop

You can purchase a total of four types of items from Sina’s Shop.

• Mask Shop(Appearance)

• Helm Shop(Appearance)

• Clothing Shop(Appearance)

• Boots Shop(Appearance)

▲ NPC Sina's Mask/Helm Shop

▲ NPC Sina's Clothing/Boots Shop

To complete a purchase, you will need an Appearance Voucher.

The voucher can be purchased from Tavern or obtained through events.

Appearance items can be obtained by exchanging an

[Appearance Change Voucher] with NPC Sina, located in the Xian.

└ While only base equipment appearances are shown, you can preview the look by holding Shift and left-clicking on the item.

**[Mask Shop] **Face(White1) / Face(White2) / Face(White3) / Face(White4) / Face(White5) / Face(Black1) / Face(Black2) / Face(Black3) / Face(Black4) / Face(Black5) Hair(Brown1) / Hair(Black1) /Hair(Gray1) / Hair(Brown2) / Hair(Black2) / Hair(Gray2) / Hair(Brown3) / Hair(Black3) / Hair(Gray3) / Hair(Brown4) / Hair(Black4) / Hair(Gray4) / Hair(Brown5) / Hair(Black5) / Hair(Gray5)

※ All appearance items in the Sina Shop are categorized as Deco type items.※ Low (L) refers to the Non-Divine/Divine class, while High (H) represents the Darkness class.

**[Helm Shop] **Beach Swimcap(L) / Beach Swimcap(H) New Year Helm(L) / New Year Helm(H) Morality Bonds Helm(L) / Five Elements Helm(H) Passioned Red Helm(L) / Enthusiasm Red Helm(H) Destruction of black Helm(L) / Black Night Helm(H) Easter Deco Helmet / Imperial Ceremonial Helm Ebon Starplate Helm / Gold Imperial Helm Dark Dragon Helm / Explorers Evil Helm Samurai Helm / Ancient King Helm Great Kahn Helm / Western Pirate Hat Black Mamba Helm(L) / Black Mamba Helm(H) Eastern Silk Helm(L) / Eastern Silk Helm(H) Invincible East Helm(L) / Invincible East Helm(H) Blue Pearl Helmet(L) / Blue Pearl Helmet(H) X-Mas Hat(L) / X-Mas Hat(H) King Wu White Helmet(L) / King Lord White Helmet(H) King Wu Black Helmet(L) / King Lord Black Helmet(H) Eastern Sage King Helm / Oryun Helm Carnival Hat / Great Desert Helm Lee Soon Shin Helm

※ All appearance items in the Sina Shop are categorized as Deco type items.※ Low (L) refers to the Non-Divine/Divine class, while High (H) represents the Darkness class.

**[New Costume Box (A)] **Beach Swimwear(L) / Beach Swimwear(H) New Year Dress(L) / New Year Dress(H) Morality Bonds Armor(L) / Five Elements Armor(H) Passioned Red Armor(L) / Enthusiasm Red Armor(H) Destruction of black Armor(L) / Black Night Armor(H) Easter Deco Armor / Dark Dragon Armor Imperial Ceremonial Armor / Ebon Starplate Armor Gold Imperial Armor / Explorers Evil Armor Samurai Armor / Ancient King Armor Great Kahn Armor / Western Pirate Costume Black Mamba Armor(L) / Black Mamba Armor(H) Eastern Silk Dress(L) / Eastern Silk Dress(H) King Lord Black Armor(H) / Invincible East Dress(L) Invincible East Dress(H) / Blue Pearl Armor(L) Blue Pearl Armor(H) / X-Mas Costume(L) X-Mas Costume(H) / King Wu White Armor(L) King Lord White Armor(H) / King Wu Black Armor(L) Eastern Sage King Armor / Oryun Armor Carnival Costume / Great Desert Armor Lee Soon Shin Armor

※ All appearance items in the Sina Shop are categorized as Deco type items.※ Low (L) refers to the Non-Divine/Divine class, while High (H) represents the Darkness class.

**[Boots Shop(A)] **Beach Swimboots(L) / Beach Swimboots(H) New Year Boots (L) / New Year Boots(H) Morality Bonds Boots (L) / Five Elements Bonds Boots(H) Passioned Red Boots (L) / Enthusiasm Red Boots(H) Destruction of black Boots (L) / Black Night Boots(H) Easter Deco Boots / Dark Dragon Boots Imperial Ceremonial Boots / Ebon Starplate Boots Gold Imperial Boots / Explorers Evil Boots Samurai Boots / Ancient King Armor Great Kahn Boots / Western Pirate Boots Black Mamba Boots / Black Mamba Boots(H) Eastern Silk Boots(L) / Eastern Silk Boots(H) Invincible East Boots(L) / Invincible East Boots(H) Blue Pearl Boots(L) / Blue Pearl Boots(H) X-Mas Boots(L) / X-Mas Boots(H) King Wu White Boots(L) / King Lord White Boots(H) King Wu Black Boots(L) / King Lord Black Boots(H) Eastern Sage King Boots / Oryun Boots Carnival Boots / Great Desert Boots Lee Soon Shin Boots

※ All appearance items in the Sina Shop are categorized as Deco type items.※ Low (L) refers to the Non-Divine/Divine class, while High (H) represents the Darkness class.

**□ Appearance Change Precautions **

1) Gender-specific items are not compatible with unisex items for appearance changes.

In such cases, an error message will appear in the chat window.

2) Time-limited items cannot be used as appearance materials.

3) Appearance Change is available between items of the same type.

Appearance change is only available between items of the same type:

Armor, Helmet, Clothing, and Boots must be changed to items of the same category,

same-gender items must match,

same-deco category must match,

and weapons can only be changed to weapons of the same type.

**□ Dismantle **

When dismantling appearance items, you can obtain

a certain amount of [Appearance Change Vouchers]

through the Blacksmith Jang.

The voucher can be purchased from Hero Tavern or obtained through events.

An event offering various appearance rewards will be held alongside the appearance change update.

We look forward to your participation!

Regards,

Team Hero